Mobile Check Deposit - Frequently Asked Questions

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What guidelines should I follow when submitting a check for mobile deposit?

  • Endorse the original Check with a restrictive endorsement before scanning it by applying your signature and the legend, “For Deposit Only
  • Be sure to include all four corners of the check (front and back) when submitting the check image
  • Ensure the dollar amount you enter when making the deposit matches the amount on the check

What is Mobile Check Deposit?
Mobile Check Deposit is a service available within the Northeast Bank iPhone and Android mobile banking apps. It allows you to deposit checks directly into your Northeast Bank accounts by taking a picture of a check using your smartphone or mobile device.

What mobile devices are supported?
Mobile Check Deposit is currently available for the Android and iPhone (version 4 or higher) phones. Connectivity and usage rates may apply. Contact your wireless service provider for more details.

What are the advantages of using Mobile Check Deposit?
You can securely deposit checks from anywhere, anytime - even if you are not near a Northeast Bank Branch or ATM. This saves time and expense by reducing trips to the bank to deposit checks.

How much does it cost to use Mobile Check Deposit?
There is no charge for consumers or businesses to use Mobile Check Deposit.

Who can use Mobile Check Deposit?

  • Northeast Bank personal customers who maintain an eligible checking or savings account
  • Northeast Bank business customers who maintain an eligible checking or savings account
  • Are enrolled in online banking and have installed the mobile banking app on their iPhone or Android device

Is Mobile Check Deposit Secure?
Using Mobile Check Deposit via our mobile banking app offers the same security features and protection as our other online banking services - including secure login, as well as a timeout feature when your mobile device is not in use. Please follow these best practices to secure your mobile device:

  • Keep passwords, usernames, security information and PINs confidential and do not share them with others
  • Password protect your mobile device
  • Always remember to log off properly when you have completed your mobile banking session and do not leave your mobile phone unattended
  • In the event that your mobile device is lost or stolen, your mobile banking service can be disabled by alerting our Customer Contact Center at 800.284.5989, option 1

How many checks per month can I deposit? Is there a dollar limit using Mobile Check Deposit?
Personal customers may deposit up to 5 checks totaling $1,500 per business day.  Business customers may deposit up to 5 checks totaling $7,500 per business day. Every day is a business day except Saturdays, Sundays and federal holidays.

What should I do with the check after it has been deposited into my account?
After the check has been deposited into your account, we recommend that you mark the check in ink with "VOID" and securely store the deposited check for a minimum of 90 days - then destroy it.

What are the cut-off times for deposits made with Mobile Check Deposits?
You can deposit checks at any time but if deposits are submitted before 7:00 PM EST (6:00 PM CST) on any business day, your account will be credited that same day. Deposits submitted after 7:00 PM EST or on a non-business day will be posted as a credit to your account on the following business day. Every day is a business day except Saturdays, Sundays and federal holidays.

Which accounts can I use to make deposits?
Consumers can deposit checks into their Northeast Bank checking or savings account. Businesses can deposit checks into their Northeast Bank business checking or savings account.

How will I know the deposit was successful?
Deposits made with your mobile device will be confirmed in two ways:

  • A deposit receipt is provided immediately following a successful deposit
  • A deposit notification email follows to confirm your deposit has been approved by the bank

You may also check the status of the deposit using the “Review Deposits” feature found within the "Deposits" icon. 

How can I update my existing Mobile Check Deposit enrollment information?
To update your contact and/or account information, call our Customer Contact Center at 1.800.284.5989, option 1 to speak with a Customer Service Representative. Our team is available 6 days a week: Monday - Friday 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM.

Who should I call if I have questions or need assistance?
Please call our Customer Contact Center at 1.800.284.5989, option 1 to speak with a Customer Service Representative.