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COVID-19 Response Efforts

COVID-19 Response Efforts

Last Revision: December 2, 2020 at 5:00 pm

Northeast Bank is closely monitoring the evolving situation related to the Coronavirus (COVID-19) outbreak. Moving forward, we will provide regular updates on this page as our response efforts adapt to customer needs.

IMPORTANT UPDATE - December 2, 2020

To ensure the safety of our employees, customers and vendors, our Bethel Banking Center has temporarily closed and will reopen Friday, December 4.

We were alerted today that our Bethel staff may have been exposed to COVID-19 and will take all precautionary measures including disinfecting all work areas and customer engagement surfaces before reopening the Bethel Banking Center. All affected employees have been placed in 14-day quarantine and supporting staff from neighboring banking centers will be onsite when we reopen.

While the Bethel location is closed, customers may access accounts 24/7 using online and mobile banking. In addition, our banking center in South Paris is ready to process transactions at their drive-thru window. 

IMPORTANT UPDATE - November 2, 2020

To ensure the safety of our employees, customers and vendors, our South Paris and Poland Banking Centers closed on Friday, October 30 and reopened Monday, November 2.

We were alerted our South Paris and Poland staff may have been exposed to COVID-19 and took precautionary measures including disinfecting all work areas and customer engagement surfaces before reopening the South Paris and Poland Banking Centers. All affected employees were placed in 14-day quarantine and supporting staff from neighboring banking centers were onsite when we reopened.

Updated Banking Center Accessibility and Hours of Operation - EFFECTIVE October 7, 2020

Banking Center Accessibility Phone Number Hours of Operation
Bethel - 11 Main Street Temporarily Closed 207.824.2117 Will reopen on 12/4.
Harrison - 46 Main Street Available via Phone 207.583.2954 M – F: 9am – 1 pm
South Paris - 235 Main Street Drive-Thru Only 207.743.8168 M – Th: 8:30am – 4pm, Fri: 8:30am – 5pm, Sat: 9am – 12pm
Buckfield - 2 Depot Street Available via Phone 207.336.2371 M – F: 9am – 1pm
Poland - 1399 Maine Street Drive-Thru Only 207.998.3475 M – Th: 9am – 4pm, Fri: 8:30am – 5pm
Brunswick - 181 Maine Street Drive-Thru Only 207.729.8711 M – Th: 8:30am – 4pm, Fri: 8:30am – 5pm, Sat: 9am – 12pm
Augusta - 235 Western Ave Drive-Thru Only 207.623.0603 M – F: 8:00am – 4pm
Auburn - 232 Center Street Drive-Thru Only 207.783.5632 M – Th: 8:30am – 4pm, Fri: 8:30am – 5pm, Sat: 9am – 12pm
Portland - 27 Pearl Street Available via Phone 207.774.1426 M – F: 10am – 12pm

Employee and Customer Wellbeing  

Our Facilities and HR teams are proactively working with all banking center and corporate offices to ensure they have enough cleaning supplies on hand, and all locations are sanitized multiple times per day. All employees have been briefed on our COVID-19 response efforts and will follow CDC-approved guidance when engaging customers.

In addition, we have established a company-wide reporting process to identify any employee with emerging symptoms consistent with the flu or COVID-19 and will take immediate actions to reduce exposure to other team members. We will impose a CDC-recommended self-quarantine for those presenting symptoms or returning from locations of concern.

Business Continuity

Our response team meets daily to review the latest developments and proactively adjust our business continuity plans to ensure customers have access to funds or can connect with a Northeast Bank customer service representative. Any updates to our banking center or customer contact center hours will be posted on this page.

24/7 Account Access

All Northeast Bank customers can access accounts 24/7 via our online and mobile banking tools to view balances, pay bills, transfer funds, or deposit checks. If you need assistance establishing these services, our bankers are ready to help.  Visit our Personal and Business online service pages to learn more or call our Customer Contact Center for a tutorial.

Questions

We understand the COVID-19 outbreak is still evolving, and there are many unknowns. Our team of banking professionals will continue to monitor the evolving situation over the coming weeks and be ready to meet your personal and business banking needs. In addition, we encourage you to follow the CDC and World Health Organization (WHO) guidance for the latest developments and guidance from the experts.

If you have questions regarding your accounts or our COVID-19 response efforts, please call 1.800.284.5989, option 1 to speak with a customer service representative.

 

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