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COVID-19 Response Efforts

COVID-19 Response Efforts

Last Revision: April 22, 2021 8:00AM

Northeast Bank is closely monitoring the evolving situation related to the Coronavirus (COVID-19) outbreak. Moving forward, we will provide regular updates on this page as our response efforts adapt to customer needs.

IMPORTANT UPDATE - April 22, 2021

To ensure the safety of employees, customers and vendors, our Buckfield Banking Center was temporarily closed.

We were alerted that our Buckfield staff may have been exposed to COVID-19 and took all precautionary measures including disinfecting work areas and customer engagement surfaces before reopening the Buckfield Banking Center. All affected employees were placed in 14-day quarantine and supporting staff from neighboring banking centers were onsite when we reopened.

Banking Center Accessibility and Hours of Operation - EFFECTIVE April 22, 2021

Banking Center Accessibility Phone Number Hours of Operation
Bethel - 11 Main Street Lobby & Drive-Thru 207.824.2117 M-Th: 8:30am- 4pm, Fri: 8:30am - 5pm, Sat: 9am - 12pm
Harrison - 46 Main Street Lobby 207.583.2954 M-Th: 8:30am- 4pm, Fri: 8:30am - 5pm
South Paris - 235 Main Street Lobby & Drive-Thru 207.743.8168 M-Th: 8:30am- 4pm, Fri: 8:30am - 5pm, Sat: 9am - 12pm
Buckfield - 2 Depot Street Lobby 207.336.2371 M-Th: 8:30am- 4pm, Fri: 8:30am - 5pm
Poland - 1399 Maine Street Lobby & Drive-Thru 207.998.3475 M-Th: 8:30am- 4pm, Fri: 8:30am - 5pm
Brunswick - 181 Maine Street Lobby & Drive-Thru 207.729.8711 M-Th: 8:30am- 4pm, Fri: 8:30am - 5pm, Sat: 9am - 12pm
Augusta - 235 Western Ave Lobby & Drive-Thru 207.623.0603 M-Th: 8:30am- 4pm, Fri: 8:30am - 5pm
Auburn - 232 Center Street Lobby & Drive-Thru 207.783.5632 M-Th: 8:30am- 4pm, Fri: 8:30am - 5pm, Sat: 9am - 12pm
Portland - 27 Pearl Street Lobby 207.774.1426 M-Th: 8:30am- 4pm, Fri: 8:30am - 5pm

Employee and Customer Wellbeing  

Our Facilities and HR teams are proactively working with all banking center and corporate offices to ensure they have enough cleaning supplies on hand, and all locations are sanitized multiple times per day. All employees have been briefed on our COVID-19 response efforts and will follow CDC-approved guidance when engaging customers.

In addition, we have established a company-wide reporting process to identify any employee with emerging symptoms consistent with the flu or COVID-19 and will take immediate actions to reduce exposure to other team members. We will impose a CDC-recommended self-quarantine for those presenting symptoms or returning from locations of concern.

Business Continuity

Our response team meets daily to review the latest developments and proactively adjust our business continuity plans to ensure customers have access to funds or can connect with a Northeast Bank customer service representative. Any updates to our banking center or customer contact center hours will be posted on this page.

24/7 Account Access

All Northeast Bank customers can access accounts 24/7 via our online and mobile banking tools to view balances, pay bills, transfer funds, or deposit checks. If you need assistance establishing these services, our bankers are ready to help.  Visit our Personal and Business online service pages to learn more or call our Customer Contact Center for a tutorial.

Questions

We understand the COVID-19 outbreak is still evolving, and there are many unknowns. Our team of banking professionals will continue to monitor the evolving situation over the coming weeks and be ready to meet your personal and business banking needs. In addition, we encourage you to follow the CDC and World Health Organization (WHO) guidance for the latest developments and guidance from the experts.

If you have questions regarding your accounts or our COVID-19 response efforts, please call 1.800.284.5989, option 1 to speak with a customer service representative.

 

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